DeckLok Warranty & Disclaimer

Also see info on our $100k Guarantee

Limited Warranty

Screw Products, Inc. warrants its DeckLok Lateral Anchor System product line to be free from defects in material or manufacturing. DeckLok Lateral Anchor System products are further warranted as to adequacy of design, provided products are properly specified and installed.

This warranty does not apply in the event products are altered in any way or are improperly installed. Liability is limited to repair or replacement of products proven to be defective. Screw Products, Inc. has made no other warranty, express or implied, regarding its DeckLok Lateral Anchor System products, including, but not limited to, any warranty regarding merchantability or fitness for a specific purpose. Any claim that a product is defective must be brought within 1 month of the date of installation of such products by the original purchaser. Customer hereby agrees that no other incidental or consequential damages are the responsibility of Screw Products, Inc.

We are unaware of any damages caused by defective DeckLok Lateral Anchor System products or that any defective products have been sold and/or installed. Where parts are designed to work together, DeckLok Lateral Anchor System products are not warranted if installed in conjunction with other non-DeckLok products. DeckLok Lateral Anchor System products are not warranted if installed using fasteners other than those specifically recommended by our corresponding literature.

For further information contact Screw Products, Inc. at (877) 844-8880.

$100,000 Product Protection Guarantee

The DeckLok Advanced Lateral Anchor System is designed to secure the three critical connections of a wood structure (“the deck”) to an adjacent building. These three critical connections are: (1) the ledger board attachments to an existing structure; (2) the guardrail post attachments to a structural wood frame; and (3) the stair stringer connections to a structural wood frame.

Screw Products, Inc., guarantees the structural integrity of these connections when the DeckLok Advanced Lateral Anchor System is installed in conformance with the DeckLok Advanced Lateral Anchor System installation instructions. This Guarantee applies for a period of 15 years for the hot dip galvanized anchors, and a period of 40 years for the stainless steel anchors, from the date of purchase of the anchors. If structural failure occurs as a result of the DeckLok Advanced Lateral Anchor System breaking, tearing, or failing due to metal fatigue, Screw Products, Inc. will reimburse the cost of materials and labor required to return the project to the point of completion at the time of the failure. Further, if any injuries are incurred due to such failure of the DeckLok Advanced Lateral Anchor System, Screw Products, Inc. will reimburse the owner of the DeckLok Advanced Lateral Anchor System for medical costs, up to a combined total of $100,000 (one hundred thousand dollars) for injuries resulting from the failure of the DeckLok Advanced Lateral Anchor System.

Requirements

For this Product Protection Guarantee to apply, the following prerequisites must be met:

  • The project must be registered with Screw Products, Inc. within 30 days after the project’s completion, using the registration form (PDF) available for download here.
  • The DeckLok Advanced Lateral Anchor System must be installed in the project in accordance with the installation instructions provided with the anchors by Screw Products, Inc.
  • Screw Products, Inc. reserves the right to inspect the project at any time to ascertain that the anchors were properly installed and to ensure compliance with DeckLok Lateral Anchor Systems installation requirements.

Disclaimers

Screw Products, Inc., is not responsible for any failure if: (1) the failure resulted from deterioration or failure of project materials other than the DeckLok Lateral Anchor, or to improper use or installation of an element of the project other than the DeckLok Lateral Anchor; (2) the DeckLok Lateral Anchor has been used or installed other than in complete accordance with the installation procedures specified by Screw Products, Inc. , or has been altered or modified in any way; or (3) the failure is due to an act or condition outside of the control of Screw Products, Inc., including but not limited to tornado, hurricane, flooding, earthquake, or other Acts of God. Further, the Product Protection Guarantee extends only to the owners of the deck in which the DeckLok Lateral Anchors are first installed, for so long as such person(s) own that deck; it does not extend to subsequent purchasers of the deck or lateral anchor. Any claim for failure of a DeckLok Lateral Anchor must be made in writing within 30 days after the date that the defect was or should have been discovered, to: Screw Products, Inc., 9401 54th Ave NW, Bldg 1B, Gig Harbor, WA 98332. You can contact us at (877) 844-8880 or info@screw-products.com with any questions.

Satisfaction Guarantee

If, for any reason, a purchaser of a DeckLok Lateral Anchor is not satisfied with the performance of the anchor, the anchor may be returned to Screw Products, Inc., within 90 days of the date of purchase, for a replacement or full refund. Any such refund will be for 100% of the purchase price. (The purchaser will be responsible for all shipping costs). In order to receive a replacement or refund, the purchaser must provide a copy of the invoice or purchase receipt. Therefore, it is important to retain the invoice and receipt packaged with your shipment. All returns must be authorized in advance by the Screw Products, Inc. Customer Service Department. Please call (877) 844-8880 for authorization of a replacement or refund.

These Protect Protection and Satisfaction Guarantees are provided in lieu of all other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose, all such other warranties being hereby expressly excluded.

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