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$100,000 Product Protection Guarantee
Also see our Warranty Page
The DeckLok advanced lateral anchor is designed to secure the three critical connections of a wood structure (“the deck”) to an adjacent building. These three critical connections are: (1) the ledger board attachments to an existing structure; (2) the guardrail post attachments to a structural wood frame; and (3) the stair stringer connections to a structural wood frame.
DeckLok Bracket Systems, LLC guarantees the structural integrity of these connections when the DeckLok lateral anchor is installed in conformance with the DeckLok installation instructions. This Guarantee applies for a period of 15 years for the hot dip galvanized anchors, and a period of 40 years for the stainless steel anchors, from the date of purchase of the anchors. If structural failure occurs as a result of the DeckLok lateral anchor breaking, tearing, or failing due to metal fatigue, DeckLok will reimburse the cost of materials and labor required to return the project to the point of completion at the time of the failure. Further, if any injuries are incurred due to such failure of the DeckLok lateral anchor, DeckLok Bracket Systems, LLC will reimburse the owner of the DeckLok lateral anchor for medical costs, up to a combined total of $100,000 (one hundred thousand dollars) for injuries resulting from the failure of the DeckLok lateral anchor.
Requirements
For this Product Protection Guarantee to apply, the following prerequisites must be met:
- The project must be registered with DeckLok Bracket Systems, LLC, within 30 days after the project’s completion, using the registration form (PDF) available for download here.
- The DeckLok lateral anchor must be installed in the project in accordance with the installation instructions provided with the anchors by DeckLok Bracket Systems, LLC
- DeckLok Bracket Systems, LLC reserves the right to inspect the project at any time to ascertain that the anchors were properly installed and to ensure compliance with DeckLok Bracket Systems installation requirements.
Disclaimers
DeckLok Bracket Systems, LLC is not responsible for any failure if: (1) the failure resulted from deterioration or failure of project materials other than the DeckLok anchor, or to improper use or installation of an element of the project other than the DeckLok anchor; (2) the DeckLok anchor has been used or installed other than in complete accordance with the installation procedures specified by DeckLok Bracket Systems, LLC, or has been altered or modified in any way; or (3) the failure is due to an act or condition outside of the control of DeckLok Bracket Systems, LLC, including but not limited to tornado, hurricane, flooding, earthquake, or other Acts of God. Further, the Product Protection Guarantee extends only to the owners of the deck in which the anchors are first installed, for so long as such person(s) own that deck; it does not extend to subsequent purchasers of the deck or bracket. Any claim for failure of a DeckLok anchor must be made in writing within 30 days after the date that the defect was or should have been discovered, to: DeckLok Bracket Systems. LLC, 1000 Gold Mine Road, Brookeville, MD 20833. (866) 617-3325 www.deck-lok.com
Satisfaction Guarantee
If, for any reason, a purchaser of a DeckLok lateral anchor is not satisfied with the performance of the anchor, the anchor may be returned to DeckLok Bracket Systems, LLC, within 90 days of the date of purchase, for a replacement or full refund. Any such refund will be for 100% of the purchase price. (The purchaser will be responsible for all shipping costs). In order to receive a replacement or refund, the purchaser must provide a copy of the invoice or purchase receipt. Therefore, it is important to retain the invoice and receipt packaged with your shipment. All returns must be authorized in advance by the DeckLok Bracket Systems, LLC Customer Service Department. Please call 1-866-617-DECK (3325) for authorization of a replacement or refund.
These Protect Protection and Satisfaction Guarantees are provided in lieu of all other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose, all such other warranties being hereby expressly excluded.
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